Subscription, Billing and Cancellation

The six-month evaluation

A new Tenant on the shared server may use the full RPM, with its own data, free for six months from the day it is opened. We do not take payment details, and there is no obligation to continue. Before the six months end, we will tell you the price of continuing.

Prices

The shared server's prices are published on the home page: a monthly price per company (including its first user), per extra branch and per extra user. They are in Australian dollars and exclude GST and any other tax. Private servers and customisation are quoted separately.

We may change prices with at least 30 days' notice. A change never applies to a period you have already been invoiced for.

Invoices and payment

• We invoice monthly, for the companies, branches and users your Tenant has.
• Invoices are payable by bank transfer (EFT) or cash, within 14 days unless the invoice says otherwise.
• Bank charges and currency conversion costs are yours.
• Taxes are added where the law requires: GST, VAT, sales tax or similar. If the law makes you withhold tax from a payment, tell us before you pay.
• If you dispute an invoice, tell us within 30 days and pay the part not in dispute.
• If an invoice is unpaid 14 days after we remind you, we may suspend the Tenant until it is paid. We never delete data for late payment without first giving you notice and the chance to export it.

We never take card details here

RPM does not take payments online, and we never ask for card details or passwords by email, phone or message. If someone claiming to be RPMCODE asks for them, it is not us: do not answer, and tell us at support@rpmcode.com.

Cancelling

You may cancel at any time by writing to support@rpmcode.com from an administrator's address. Cancellation takes effect at the end of the month in which we receive it, and we do not refund part-months — except where the law requires us to, or where we end the agreement without cause under the Terms and Conditions.

After cancellation you have 30 days to export your data, or to ask us for an export. See Data Retention, Backup and Deletion.

Cooling-off and consumer rights

RPM is sold to businesses. If you are nonetheless entitled to a statutory cooling-off or withdrawal period — for example under section 44 of South Africa's Electronic Communications and Transactions Act, or the 14-day right of withdrawal under EU and UK consumer law — that right applies. As the first six months are free, no charge arises during any such period.